Terryville Auto Parts offers a 6 month money back guarantee unless otherwise stated. The 6 month period starts when the customer takes possession of the part. No labor is paid out unless an extended parts and labor warranty is purchased at the time of sale. Terryville Auto Parts is not responsible for the return of shipping and handling fee’s if it is determined the customer was at fault for ordering a part incorrectly. A 25% restocking fee is applied to all non-warranty returned items. Contact our sales staff with any questions regarding these policies.
ALL TRANSMISSIONS AND TRANSFER CASES MUST BE INSTALLED BY AN “ASE” CERTIFIED TRANSMISSION SHOP. NEW FILTER, FLUIDS AND SEALS MUST BE INSTALLED. ALL FLUID COOLER LINES MUST BE FLUSHED, SHIFT/DETENT CABLE OR LINKAGE ASSEMBLIES MUST BE ADJUSTED. TORQUE CONVERTER MUST BE PROPERLY INSTALLED. CUSTOMER MUST OBTAIN INVOICES FOR ALL PARTS.
ENGINES ARE CONSIDERED TO CONSIST OF SHORT BLOCK ASSEMBLY AND CYLINDER HEAD. ANY SEALS, GASKETS, FLUIDS, WATER PUMP AND TIMING BELTS MUST BE REPLACED TO ENSURE WARRANTY. OVERHEATED, ALTERED OR IMPROPERLY INSTALLED PARTS VOID WARRANTY. CHANGE INDUCTION & ELETRICAL SYSTEMS(HARNESS) AS NEEDED.
TERRYVILLE AUTO PARTS, A LEADER IN THE USED AUTO PARTS INDUSTRY, IS NOW OFFERING A 1 YEAR PARTS AND LABOR WARRANTY. THIS EXTENDED WARRANTY COVERS THE ORIGINAL PURCHASER FOR A 1 YEAR PERIOD AGAINST PRODUCT FAILURE FOR PARTS AND LABOR COSTS CAPPED AT THE MITCHELL FLAT RATE GUIDE OF $50 PER HOUR. ALL LABOR MUST BE PERFORMED BY A LICENSED REPAIR FACILITY. THIS WARRANTY IS VOID IF PART IS IMPROPERLY INSTALLED, DISMANTLED, OVERHEATED, OR USED IN A COMMERCIAL APPLICATION. WARRANTY IS LIMITED TO INTERNAL PARTS ONLY; GASKETS, SEALS, TIMING COMPONENTS OR EXTERNAL PARTS ARE NOT COVERED. ALL CLAIMS MUST BE AUTHORIZED BY TERRYVILLE AUTO PARTS PRIOR TO ANY REPAIR.ANY DEFECTIVE PART MUST BE MADE AVAILABLE TO TERRYVILLE AUTO PARTS FOR INSPECTION PRIOR TO ANY CLAIM BEING PAID. THE ORIGINAL INVOICE IS REQUIRED FOR ALL WARRANTY CLAIMS
In the event a part sold with a warranty fails to operate within the warranty period we will replace the part(s) with a functionally equivalent part or refund the part purchase price, at our option. No refund on deposits or unwanted special order parts or special “cut” items.
To return an item you must contact us via eBay messaging within the 30 day period to obtain a RMA number (return material authorization).
Original shipping charges and return shipping charges are not refunded.
Once you obtain an RMA number, ship the item back to Terryville Auto Parts, 35 Fall Mountain Rd., Terryville, CT 06786 along with the RMA number.